Refund policy

Return & Exchange Policy

At Cover Mint, customer satisfaction is our priority.

Exchange Eligibility

We offer Exchange Only.

We do not provide refunds.

Exchange requests are accepted only within 48 hours of receiving your order.

You are eligible for an exchange only if:

• You received the wrong product, or
• You received a damaged or defective product.

Mandatory Unboxing Video

A complete, uninterrupted unboxing video is mandatory for all exchange requests.

The video must clearly show:

• The sealed package before opening.
• The shipping label.
• The product being unboxed.
• The issue (wrong item or manufacturing defect).

Exchange requests submitted without a complete unboxing video will not be accepted under any circumstances.

Exchange Process

Once your request is verified:

• Our team will approve the exchange if it meets our policy.
• The replacement product will be dispatched after successful verification.

Non-Eligible Cases

Exchange requests will not be accepted for:

• Wrong phone model selected by the customer.
• Change of mind.
• Used products.
• Physical damage after delivery.
• Minor color differences caused by photography or screen settings.
• Products returned without original packaging.
• Requests submitted after 48 hours of delivery.